Shipping Policies
Right now, UPS is only guaranteeing Next Day Air (Overnight) shipments. 2nd Day Air and 3 Day Select shipments do not fall under the UPS guarantee. For more information on domestic guaranteed and non-guaranteed services plus international guaranteed services please check the UPS Update.
We provide free shipping on retail orders over $49 (after any discounts/coupons) that ship to the continental United States. Free shipping does not apply to other countries. Affordable worldwide rates are available during checkout. You can estimate your shipping right from the cart page, or you’ll be given a second chance later on during checkout. Note: Orders to the contiguous USA over $200 will ship via UPS. Orders over $200 to Alaska or Hawaii will ship by UPS or USPS.
In the rare event you receive a damaged item, let us know as soon as possible, within 30 days, by starting a return.
Note about expedited same-day shipping: Retail orders with expedited shipping placed before 1pm central M-F will ship same-day. PurO3 will make every effort to ship orders with expedited shipping placed after 1pm central M-F on the same day, but cannot guarantee it will ship that day. We ship on Monday-Friday. Orders shipped expedited on a Friday may not arrive until Monday depending on the shipping service used.
Note about international shipping: PurO3 offers international shipping via UPS with Expedited and Express service options along with USPS First Class International and USPS Priority Mail international. USPS First Class Mail International is offered to Canada, Australia and the UK. This service has a 3-4 week delivery time. USPS Priority Mail International is a quicker option with a 1-2 week delivery time. UPS Expedited and UPS Express are our fastest options offering a 1 week or 3-4 day shipping times, respectively. UPS and USPS do not guarantee any of these delivery times and PurO3 cannot be held responsible for any shipments that do not arrive on the estimated arrival dates. No refunds will be given in such an occurrence.
International Taxes and Duties: Customers are responsible for all duties and brokerage fees which will be due upon arrival of the package and paid directly to your local government.