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Due to icy conditions our office is short-staffed and shipping may be delayed. If you need support, please submit a ticket and we will respond as soon as possible.

Shipping Policies

Shipping Policies

We provide free shipping on retail orders over $49 (after any discounts/coupons) that ship to the continental United States (excludes probiotics). Free shipping does not apply to other countries. Affordable worldwide rates are available during checkout. You can estimate your shipping right from the cart page, or you’ll be given a second chance later on during checkout. Note: Orders over $200 will ship via UPS.

In the rare event you receive a damaged item, let us know as soon as possible, within 30 days, by starting a return.

Note about expedited same-day shipping: Retail orders with expedited shipping placed before 1pm central M-F will ship same-day. PurO3 will make every effort to ship orders with expedited shipping placed after 1pm central M-F on the same day, but cannot guarantee it will ship that day. We ship on Monday-Friday.

Note about international shipping: Due to the nature of international shipping, USPS (United States Postal Service) does not guarantee any estimated shipment arrival given. Any USPS shipping option chosen by the customer, especially any expedited option, should be considered to be chosen at the customer’s own risk. First Class International in particular does not always offer basic tracking, and arrival times will vary greatly. PurO3 can not be held responsible for any international shipments that did not arrive on the estimated arrival date, and no refunds will be given in such an occurrence.

International Duties and Taxes: The goods will be imported on behalf of the buyer. The buyer authorizes PurO3 to import the goods on his behalf. Further, the buyer agrees that PurO3 may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The buyer will pay any taxes and duties in addition to the purchase price of the goods.